And our Net Promoter scores went way up. For months the lack of progress baffled us until we asked some different questions, took a different approach than before and realised they had outsourced their sourcing and recruiting and were struggling with a new approach.
In my last role as a COO the executive team, while attempting to introduce a new culture tried a few surprising approaches. In Pivotal Labs we have wonderful fail-safes to avoid going down rabbit holes of what our teams could do as opposed to what they should do.
They are in fact a part of it, but if they really empower and educate their teams they become less critical.
Their opponents propose a programme which leaves all of that in place but seeks to nudge the economy in a more inclusive direction. But they must try to ensure that it is about including people, not enriching a few.
The details spelled out in recent ANC statements provide an answer.
All of these plans will remain on the drawing board unless ways are found of ensuring that investment not only continues but also grows.